A good partnership should reduce uncertainty—not create more of it.
Audacious Labs works collaboratively with enterprise teams from the first conversation through implementation. We bring behavior-change and learning-design expertise. You bring the business context, organizational realities, stakeholders, and subject-matter knowledge.
The work is co-created, but the burden is not shifted to the client. Our process is designed to get the information and decisions we need while protecting your team’s time.
CLIENT BRINGS
- Business context
- Organizational knowledge
- Stakeholder perspective
- Subject-matter expertise
AUDACIOUS LABS BRINGS
- Behavior-change expertise
- Learning strategy and design
- Structured decision-making
- Production and quality systems
The strongest solution requires both.
Senior-led. Specialist-supported. Structured around clear decisions and review points.
What happens when you first talk with Audacious Labs?
We start with questions, not a predetermined solution. The goal of the first conversations is to understand the business need well enough to determine whether Audacious Labs is the right partner—and what kind of engagement actually makes sense.
- 1
Understand the initiative
We ask about the business need, the reason the program exists, desired outcomes and KPIs, audiences, constraints, existing learning, available source material, and what has already been decided.
- 2
Determine fit
We assess whether the challenge is one Audacious Labs is well suited to help solve. If it is not a fit, there is no pressure to manufacture an engagement.
- 3
Co-create the project
When there is a fit, we work with the client to shape the appropriate starting point, scope, responsibilities, decisions, and path forward.
- 4
Formalize and kick off
The agreed direction becomes a proposal when needed and ultimately a statement of work. Once the scope is approved, the project moves into kickoff and delivery.
We diagnose before we prescribe.
What does co-creation mean at Audacious Labs?
The client is the expert on its organization. Audacious Labs is the expert on behavior-change learning design.
Your team understands the culture, history, stakeholders, systems, language, constraints, and realities surrounding the initiative. We bring the methods and judgment required to translate those realities into a learning strategy, learner experience, and implementation approach designed around what people actually need to do.
Neither perspective is sufficient by itself.
YOUR TEAM KNOWS
- The business and strategic context
- Organizational culture and history
- Stakeholder priorities
- Subject matter
- Existing systems and constraints
- What will and will not work inside the organization
AUDACIOUS LABS KNOWS HOW TO
- Define the behavior the initiative must support
- Identify capabilities, barriers, tools, and workplace conditions
- Design practice, feedback, transfer, and reinforcement
- Structure the learner journey
- Translate decisions into buildable learning experiences
- Protect behavioral intent through production
Co-creation does not mean asking the client to design the solution for us.
What does Audacious Labs need from the client?
The process is designed to minimize unnecessary client effort while making sure the people with the right knowledge and decision authority are involved at the right moments.
- 1
Access to the right people
Depending on the initiative, this may include sponsors, program owners, subject-matter experts, learners, managers, technical stakeholders, or others whose perspective materially affects the design.
- 2
One coordinating contact
Audacious Labs asks for one primary client-side contact to coordinate communication, reviews, scheduling, and feedback. That does not mean only one person participates in the work.
- 3
Consolidated feedback
Review points are defined throughout the engagement. Feedback may happen live or asynchronously depending on the decision and deliverable, but Audacious Labs asks the client to consolidate conflicting internal feedback before it is returned to the project team.
- 4
Proactive communication
Priorities change and deadlines move. Audacious Labs does not expect perfect adherence to a project plan. We do expect realistic information during planning and proactive communication when circumstances change so the team can adjust responsibly.
The goal is not to demand more client time. It is to use the right client time well.
Who will you work with?
Erin Green remains involved as the strategic lead and behavior-change expert, particularly in the decisions that define what the program must accomplish and how the design will support it.
Once delivery begins, the engagement is typically supported by a project manager and senior learning-experience-design expertise. Additional specialists—such as visual design, digital development, accessibility, testing, or other production expertise—are added when the work requires them.
Strategic leadership
Erin remains connected to the behavioral strategy, major design decisions, and instructional-quality standards.
Delivery leadership
Project-management and senior learning-design support keep decisions, reviews, dependencies, and production moving.
Specialist expertise
Additional specialists are matched to the actual needs of the engagement rather than assigned through a fixed agency staffing model.
Senior behavior-change expertise does not disappear after strategy.
The level of involvement may change as the project progresses, but behavior-change expertise remains connected to the engagement whenever it is required to protect the integrity of the work.
How does Audacious Labs bring new specialists into a project?
Audacious Labs maintains structured project and client knowledge so that important context does not live only in individual conversations or in one person’s memory.
When another specialist joins the work, the existing team is responsible for onboarding that person into the initiative, decisions already made, client context, terminology, constraints, and quality expectations.
Knowledge is preserved
Relevant project decisions, source information, client context, and working knowledge are captured for continued use throughout the engagement.
People are onboarded before they contribute
New team members are brought into the project by people already familiar with the work rather than being introduced cold to the client.
Work is reviewed internally
When new specialists enter the engagement, their work receives appropriate internal review and feedback before the client is expected to evaluate it.
Our aim is simple: do not ask the client for an answer Audacious Labs already has.
Client information is handled according to the confidentiality and security requirements established for the engagement.
How does Audacious Labs handle scope changes?
One reason Audacious Labs separates strategy and architecture from full development is to make later scope more informed.
The Program or Course Blueprint establishes what should be designed and built before full production is priced and launched. Because major program decisions are made first, unexpected scope changes during development are less common.
What usually does not create a scope change
Normal design and production work that falls within the approved blueprint and statement of work.
What can change the scope
Examples include:
- A new stakeholder introduces materially different requirements
- A replacement subject-matter expert changes the approved content direction
- The approved program design changes
- New requirements, deliverables, audiences, systems, or constraints are introduced
What happens then
Audacious Labs surfaces the impact before proceeding. The team determines whether the new requirement can be accommodated within the existing work or requires an adjustment to scope, schedule, or budget.
We would rather surface a changed assumption than quietly absorb it until it becomes a delivery problem.
What happens when the engagement ends?
Audacious Labs prepares the client to use, implement, maintain, or continue the work without depending on the agency for routine operation.
Depending on the engagement, handoff may include:
- Final approved deliverables
- Editable source files
- Implementation guidance
- Program and design documentation
- Platform-ready assets
- Testing and quality documentation
- Facilitator or manager resources
- Training on how to use or deliver the materials
- Train-the-trainer support when appropriate
The exact handoff depends on what was built, but the principle is consistent: the client should understand what it received, how it is intended to work, and what happens next.
Bring us the initiative before every answer is known.
Tell us what needs to change, what your organization already knows, who is involved, and where the uncertainty remains. We will start by asking questions and determine together whether Audacious Labs is the right partner and what the appropriate starting point should be.
No email required. Immediate result. A high-level self-assessment—not a formal audit.